AAA Southwest Las Vegas Branch

BY FAR THE WORST EXPERIENCE I HAVE EVER HAD. BETWEEN KEN AND GABE THE CUSTOMER SERVICE WAS HORRIBLY. I MEAN THIS WAS BY FAR THE WORST SERVICE I HAVE EVER HAD FACE TO FACE. STARING WITH KEN THEY TOLD ME THE WORK WOULD BE A HR THEY TOLD MY WIFE 2 house and our baby was with her I got her a Lyft home. A man in back of ken advised they are able to pay the Lyft so yes they was able to take the money off the diagnostic. Ok I call around and got the part from Kia. I called to make sure I had the correct part have told me yes I go by the part from Kia dealer and bring it and they call me and say this is the part. I’m like didn’t you tell me it was the right part so now I’m stuck waiting for the part have said I had to pay for the part and they didn’t accept cash have stated he ordered the part so I pray he did they lie so much. However the worst part is they didn’t offer anything for the inconvenience they caused. They lady in service offered me some coupons and I was able to get 50$ bc of her. I would definitely never come here it honestly makes me want to cancel my membership. Ken and Gabe will literally tell you anything and it’s messed up bc you don’t know you would think you can trust them but you can’t. I definitely wouldn’t advise coming here if I could give 0 starts I would that’s how bad this service was.

Stopped by the other day to get passport photos. This location is really a one-stop shop - you have everything you'd expect to find at a AAA office but there's also an auto shop next door with a shared office area. For passport photos specifically, you walk in and let the person at the front know you need a pic and they'll ask you to come around you the back. Digital camera pic against a lighted background, print, cut, and done. All in about 5 minutes. I want to say the standard price is $20.00 but if you're a AAA member, it's $9.75. I used to go to Walgreens or CVS but it's hard to say who is staffing the photo section nowadays and I didn't want to risk having my passport application returned because my pic was jacked up.

AAA has definitely earned my trust and respect! They definitely helped me and fix my baby and get us back on the road!! They explain and break it down to me on what needs to be fixed and the pricing!! I will definitely bring my car back to them for any service for my baby!! Jovan and his crew went beyond for my car and I, I really appreciate him and his crew!! They even surprised me with a coffee from Dutch Bros, they truly are good people!! & I am grateful for them!! Much Mahalo to you guys..

I went into the office located on rainbow in Las Vegas NV when a worker gotup from his computer, looked at me then pointed at the door and was immediately walked out of the store. I don't know if he thought I was homeless or what, but, I was wearing dress pants and a dress shirt. I in my 56 years of life have never been asked to leave a business. I was simply going to ask for or if they were still making street maps of the Las Vegas area . I wasn't even given a chance to speak. I took a break from using your services since I had also had a problem with the office in Akron Ohio with being ignored because there was a suspected shop lifter in the office. I would think with all of the car insurance companies offering roadside service for $38-$59 a year that you would be more competitive and train your office staff a lot better. I sincerely don't think I will be renewing my membership. I've received better service from the tow truck driver that's been up for 26 hours straight than here.

Thank you guys for assisting me with my car troubles. This was my first time at this location and I was very impressed with their service. My car was dropped off on a Tuesday and ready by Thursday. Robert G was a big help and kept me updated on when my car would be ready. John (I believe, the manager) was very friendly and greeted me each time he came out of his office. When I called back after Robert would call me, Ken was very polite on the phone and fast transferring my calls. Thank you Michael M for inspecting my car. I will be back for my oil change John. Thanks guys !